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Questions about HANZUMIO? Start here, or get in touch.
Talk to HANZUMIO
Email your question in Chinese, English or Korean.
wangjiaqi78910@gmail.comFor a technical issue, include your device, browser or app version, and what happened. For a purchase, include the order reference. Please leave out passwords and full payment details.
Frequently asked questions
Where can I download the iPhone app?
The HANZUMIO iPhone app is coming soon. The official App Store link will appear on our homepage when it is available. You can explore the HSK learning library on the web now.
What can I learn on the website?
Explore the pinyin sound table, HSK vocabulary library, Chinese language and culture, practice questions and daily-life games. Availability and any price are shown on the relevant page.
Do I need an account for the app? Will it work offline?
App sign-in, progress storage and offline availability will be confirmed before release. Please check this page again when the App Store download is available.
Will a website purchase also unlock the iPhone app?
App purchase options and links to website purchases have not been announced. A current website purchase grants only the content described at its checkout. Please do not buy web content expecting it to unlock the app.
How do I return to content I bought on the website?
Use My purchases on the practice page in the browser where you purchased. Keep the recovery link offered after a verified purchase private. If you change device, browser or website address and cannot find your purchase, use your saved recovery link or email us with your order reference. Do not pay a second time to restore an existing purchase.
I paid, but the website content is still locked.
Payment must be confirmed before paid content opens. A manual bank, WeChat or Alipay transfer needs receipt verification; submitting a payment claim alone does not unlock it. If access is missing after confirmation, email us your order reference and the payment method you used.
Can I request a correction, replacement or refund?
Yes. Contact us if you paid twice, received the wrong file, or cannot open a file. We refund duplicate overpayments, replace incorrect or damaged files, and provide a refund if delivery cannot be completed. A level or language change can be requested before delivery. Your statutory consumer rights remain unaffected. See our purchase terms.
How do I ask about my data or request deletion?
Email wangjiaqi78910@gmail.com and describe your request. We may need limited information to verify that the data belongs to you. Clearing your browser removes local progress but does not by itself delete server-side order records. See the Privacy Policy.